My First Semester Of Senior Year - 800 Words

When going into my second semester of senior year knowing I had enrolled to take Freshman Composition, I was nervous. However, despite all the negative feedback I had received, I challenged myself to do my best and try my hardest to never give up or slack off. That was unsurprisingly a challenge for me, but with a little motivation of getting the class out of the way this year instead of having to take it next year got me through the semester. After enrolling into this course, I was nervous after asking everyone what it was like and truthfully not ever getting any positive feedback. Writing has always been something I have struggled with. Confidence is a major problem for me, and it always has been, even in sports. I would always†¦show more content†¦From the beginning of the semester to now, my improvement is almost breathe taking. I now know what a good writing is, and I take consideration into whatever it is I am writing instead of just putting words together and putting them down on paper. Of course I am not perfect; I still have some areas that I can focus on to help myself become an even more advanced writer. Comma splices, sometimes-even uses of dead words are my weaknesses. We are all creatures of habit, and straying away from those old habits are complicated. Freshman Composition was for sure a needed experience and I am happy I got to experience in a high school environment. From learning how to find better replacements for dead words to learning the correct way to cite something and the correct way to research something, allowed me to improve my writing technique. I never enjoyed writing, and honestly I still struggle with it; yet, when writing about something I have a strong opinion on, I enjoy writing. Most importantly I have learned how to express my feelings and beliefs through my writings, and that is very important because it makes your writing more interesting. Freshman CompositionShow MoreRelatedMy First Semester Of Senior Year1834 Words   |  8 PagesTwyla Gene Mrs. Caffey AP English 12 December 9, 2014 What Comes Next First semester of senior year is coming to an end. The graduation countdown has started. During my freshman year, I couldn’t imagine myself getting this far. To this day, I challenge myself to everything I can do. Whenever I fall, I get back up. The past few years, I started to see what the real world truly looks like. I learned the real world is difficult, but the only way to get further is to accept the challenge I am given.Read MoreI Am A Worthy Candidate For 2016 Scholarship891 Words   |  4 Pagesscholarship. Throughout my high school and college careers I have been a dedicated student-athlete as well as an involved community member. 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Analysis Of The Book The Point Of View - 1030 Words

The point of view helps the reader or audience understand each characters thoughts and also helps the reader understand every characters dreams throughout the play. 3. Plot Structure a. Exposition- This play starts out with the Youngers nervously waiting for Mama’s $10,000 check to arrive. She inherited this because of the death of her husband, Big Walter. Everybody wants this money for different reasons, but Walter has his mind set on using it to open up a liquor store with Willy Harris. b. Inciting Incident- When the check comes, they don’t know what to do with it since everybody has their own idea on how to spend the money. c. Events contributing to rising action- Ruth finds out she is pregnant and goes to the doctor to get an abortion. When Mama tells Walter she will not give him money for the liquor store, Walter looses it and storms out the house. He starts to drink and doesn’t come home for a few days. Mama decides to buy a house in Clybourne Park. She gives Walter the left over money and tells him to put some of it away for Beneatha’s medical school. Karl Linder tells them that it is better if they don’t move in this neighborhood because it was a white neighborhood. He made them a deal, but they didn’t accept it. They later find out that Willy had betrayed Walter as he took all the money for himself. They were all devastated that they lost all the money including Beneatha’s money for school since Walter never put some of it away for her. d. Climax (Crisis/turningShow MoreRelatedCharacter Analysis Of Rita Hayworths Shawshanks Redemption 1362 Words   |  6 PagesPARAGRAPH 2 SOP: WOULD YOU RECOMMEND THIS BOOK TO A FRIEND? 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In a total of twelve chapters, the Central Michigan University professor discusses the role that women played in the first fifteen hundred years of Christianity and she disputes the contention

SCEG Relevant and Non-Relevant Costs Free Essays

South Carolina Electric and Gas (SCEG), a principal subsidiary of SCANA Corporation, makes life convenient by bringing electricity and natural gas to homes and businesses. The company also provides residential, commercial, and industrial builder service firms the energy they need for construction (www.sceg. We will write a custom essay sample on SCEG: Relevant and Non-Relevant Costs or any similar topic only for you Order Now com). The company also has telecommunications services and other businesses which involve non-regulated energy. To supply electricity and natural gas, SCEG operates 22 various plants, most of which are coal plants. Today, SCEG serves nearly 1 million customers in South Carolina (â€Å"SCEG Quick Facts†). The coal plants of SCEG emit nitrogen oxide. Also known as NOx, this is one of the compounds that form smog in the atmosphere. Thus, the company has been making efforts to lower the emission of NOx. Just recently, SCEG has installed the selective catalytic reduction (SCR) equipment on Wateree Station and Williams Station, the two largest plants of the company to reduce NOx emission. This has cost them $138 million (www.sceg.com). The company has also invested 80 million dollars on equipment for emission and pollution control (Zaleski, 2007). In 2008, the firm has decided to install the SCR equipment on the Cope Station as well. The project, which started on the summer of 2007 and will end on the fall of 2008, will cost the company 69 million dollars (Zaleski, 2007). This amount includes relevant costs (i.e., costs that are significant to a specific decision) such as the cost of the equipment and the cost of installation (CITATION). The previously mentioned expenditures prior to the Cope Station project–the investment on SCR equipment and on the emission and pollution control equipment—are considered sunk costs. Whether SCEG would push through with the Cope project or not, the costs of these equipments have already been incurred. Hence, they are irrelevant to the project. SCEG reported in its statement of projected expenditure that the budget for the Cope Station project was $ 26 million (â€Å"SCANA Corp. 2007-2009 Projection Expenditure,† 2007). Since the investment would cost $ 69 million, it would result in a budget deficit of $ 43 million. This implies that the company had to make budget adjustments in order to fund the said project. When the project is complete, it would surely result in â€Å"clean, safe, and reliable power source for [the] citizens and industries† (Zaleski, 2007). Although it would not bring the company explicit financial benefits, by making the plant environment-friendly, the project can further contribute to the healthy relationship of SCEG with its neighboring communities. Moreover, this may â€Å"attract new industries [to invest] in [the] area† as the environment becomes free of the polluting NOx (Zaleski, 2007). Reference About SEG.. (n.d.). Retrieved January 26, 2008 from http://www.sceg.com/en/about-sceg/ Builder services. (n.d.). Retrieved January 26, 2008 from http://www.sceg.com/en/builder services Nitrogen oxides. (n.d.). Retrieved January 26, 2008 from http://www.sceg.com/en/my-community/environment/air/nitrogen-oxides/ Residential services. (n.d.). Retrieved January 26, 2008 from http://www.sceg.com/en/residential-services/ SCANA Corporation 2007-2009 projections for capital expenditures and cash flows. (9 February 2007). Retrieved January 26, 2008 from http://www.secinfo.com/dN11u.u3.c.htm SCEG quickfacts. (n.d.). Retrieved January 26, 2008 Zaleski, G.. (6 November 2007). SCEG investing $69 million in Cope plan to reduce emissions. The Times and Democrat. Retrieved January 26, 2008 from http://www.thetandd.com/articles/2007/11/06/news/12812156.txt How to cite SCEG: Relevant and Non-Relevant Costs, Essay examples

Logistics and Supply Chain Management Essential Supply Chain

Question: Discuss about the Logistics and Supply Chain Management for Essential Supply Chain. Answer: Part A The most essential supply chain management aspect of the ABC hospitals is that it is capable enough for attending first to all of the customers complaints. The major purpose for its call centres centralization as well as hiring the consultants of XYZ for improving over the situation was for ensuring that the consumers dont need to knock the doors of each and every department as well as clinic, with hardly any interaction among the referrals. It has provided previously the company a poor name as well as proven that the efficiency in the supply chain is the major essence for any companys success. The capacity of an operator for attending calls per hour, the average number of calls expected in Italian and the average number of the number of calls expected in English based on the average number of the calls expected at the centralized call centre during each hour, the excel calculation for the number of Italian and English operators needed in every shift is given as follows: Shift Time Average number of calls/hour Number of operators needed for attending the shift or call with the power of 6 calls/per hour Number of English operators needed at 80 % calls in English Number of Italian operators needed at 20 % calls in Italian A 7 AM - 9 AM 40 8 6 2 B 9 AM - 11 AM 85 15 12 3 C 11 AM - 1 PM 70 13 10 3 D 1 PM - 3 PM 95 17 13 4 E 3 PM - 5 PM 80 14 11 3 F 5 PM - 7 PM 35 7 5 2 G 7 PM - 9 PM 10 3 2 1 The above mentioned number of operators is the minimum number of operators those are needed to be present in order to attend calls (Dietz 2011). These can be engaged in other operations such as documentation that has not been considered here. It has also been demonstrated as follows: Shift A: As the number of average calls in this particular shift is 40; 32 calls can be expected in English that needs minimum 6 operators as well as on the other hand, 8 calls can be expected in Italian that needs just two operators as one operator can manage maximum six. Therefore, one needs another operator for the other two. The similar idea has also been utilized in all of the shifts so that the proper number of the operators can easily be determined for every shift. In similar way, 80 % of the calls from the average number of calls those are predicted for all the shifts have been taken into consideration for English as well as the rest 20 % for Italian and next integer has been considered to the minimum operator numbers those are needed to be present to attend the calls. Part B It can be observed based on the above-mentioned constraints of having 20 % Italian operators, 80 % English operators, availability of part timers only after 5 pm, alternate paper work timings of full timers that the organization would need to spend $2596 with the part timers beginning the shift time of that day at 7 am. It can also be derived from the calculation given in the excel sheet that is attached with it. It has also been taken into account that just the appropriate manpower is hired for meeting the constraints given above so that the cost of operation becomes minimal. Shift English Speaking Full timers Italian Speaking Full timers English speaking Part timers A 6 (beginning by calling) 2 (beginning by calling) B 12 (beginning by calling) 3 (beginning by calling) C 4 1 (starting by calling) D 1 4 (2 beginning with documentation and 2 with calling) E 7 (beginning by calling) F 2 (beginning by calling) G The results have been found with the following optimization logic of the costs of operation: The eight full timers would have to be the new full timers with the 2 Italian operators and 6 English operators since those eight full timers are needed in the shift A for calling. They would be taken into considered for working in the alternative shifts for the documentation The shift B also needs other fifteen new full timers as from the shift A the eight shift timers are working only for the purpose of documentation. They are distributed as 3 for the Italian as well as 12 for English based on the requirement. Shift C needs three Italian operators as well as ten English operators. On the other hand, only four are needed to be hired out of ten English operators needed as from the shift A, six English operators are present. Just one new hire is also needed for Italian, as two can be utilized from the shift A. From shift B the operators are only present for the purpose of documentation in this particular shift. Apart from that, shift D needs four operators for the Italian and thirteen operators for English. From shift B, 12 operators can attend calling for English. Therefore, it needs just one operator to be hired for English. From shift B, all the three operators for Italian can work as well as needs only one more to be hired. Nevertheless, hence, one more operator has been recruited for the Italian calling looking into the necessities of the next shifts. The other two are recruited here for the Italian who has started with the documentation part. It would also be subsequently demonstrated. The operators of shift A work here for the documentation purpose as well as it is their final shift. The operators of shift C are doing here the documentation section. Shift E needs the three operators for Italian as well as eleven operators for English. the part timers since cannot be recruited now, thus with the four operators who were recruited in Shift C for English, just seven more operators required to be recruited to attend the callers who speak in English. Now, two Italian operators have been recruited in the shift A in order to do the documentation part, which can be utilized for the calling purpose. Shift F needs five operators to attend the English callers and two operators for attending the Italian callers. As seven part time callers have already been recruited in the Shift E, thus they can do their jobs here as they arent engaged with the documentation part (Purkis 2001). Two Italian operators also from the shift D who have begun with the calling operation can easily be utilized here. Nevertheless, new two operators are recruited in this shift as any part timers cannot be recruited in the shift G. These operators only would be needed in the shift G to attend the English callers. The callers who deal with the Italian calls would be attended by the operators recruited for the purpose in the shift D who have begun with the documentation part there. It can complete the complete requirement of recruitment for all of the shifts under the consequences those are mentioned above. It can also been observed that the shift F is that only platform where the company would have to bear excessive costs since there is no any alternative present. The most favourable cost managed with this recruitment is $3104/day according to the attached calculation sheet that is made depending on the recruitment cost any operator at a particular shift as well as the cost applicable in that specific shift. Part C As mentioned in Part B, the optimal solution is the scenario where only one English speaking person is appointed as a full timer, at that particular shift which starts at 1pm. This solution is being considered a the optimal solution, as there is no requirement for any English speaking persons in the shifts consecutive to this one (Dietz, 2011) Thus, it can be said that the constraint mentioned in this particular question has been solved and no further hiring is required. Part D It has already been mentioned that the all the operators are bilingual. Therefore, irrespective of the language in which the client demands assistance, the number of operators required for each shift has been provided in the following table (Mukherjee, 2015): Shift Work Shift Average no. of calls / hour No. of operators required to attend calls in the shift with capacity 6 calls/hour 1st 7 AM to 9 AM 40 7 2nd 9 AM to 11 AM 85 15 3rd 11 AM to 1 PM 70 12 4th 1 PM to 3 PM 95 16 5th 3 PM to 5 PM 80 14 6th 5 PM to 7 PM 35 6 7th 7 PM to 9 PM 10 2 A depicted in the table above, the number of operators required for running shift 1 is 7 (based on the capacity of each operator). The number of operators required for running the other shifts has also been calculated. It can thus be said that the number of bilingual operators required for running the shifts is much less than that required when the operators are monolingual. Part E In this section of the paper, we utilize the same formula of hiring employees only when they are required. Thus, it is being assumed that no full timers work in the shifts consecutive to the one that start at 1 and that part timer operators work only in those shifts that start after 3 (Mukherjee 2015). Besides this, full timers are alternately provided with the responsibility for calling and for documentation process. The hiring schedule to be utilized is being outlined in the following table: e) Work Shift Average no. of calls / hour No. of operators required to attend calls in the shift with capacity 6 calls/hour No. of employees to be hired Total employees working Total Cost Total Cost from Monolingual Arrangement 1st 7 AM to 9 AM 40 7 7 full timers 7 full timers calling 140 160 2nd 9 AM to 11 AM 85 15 15 full timers 15 full timers + 7 full timers from shift A for documentation 440 460 3rd 11 AM to 1 PM 70 12 5 full timers more 5 full timers + 7 full timers from shift A + 15 full timers from shift B for documentation 540 560 4th 1 PM to 3 PM 95 16 1 full timer 1 new full timer + 15 full timers from shift B + 7 full timers from shift A for documentation + 5 full timers from Shift C 560 660 5th 3 PM to 5 PM 80 14 9 part timers 9 new part timers + 5 full timers from shift C for calling + 1 full timer from shift D for documentation + 15 full timers from B 600 640 6th 5 PM to 7 PM 35 6 2 part timers Already 9 part timers and 1 full timer from D are available for calling + 2 part timers 288 456 7th 7 PM to 9 PM 10 2 none 2 part timers + 1 full timer from shift D for documentation 72 168 2640 3104 A s depicted in case B, the logic that has been utilized for hiring bilingual operators have lead to the optimal solution. The same has been utilized in this case. Thus, 7 full time operators are required for taking calls in shift A. 15 full time operators are required for taking calls in shift B, along with 7 full timers who had already worked in shift A The later group would participate in documentation process. 12 full time operators are required for taking calls in shift C: 7 full timers who had already worked in Shift A would work in this shift, and 5 new operators would need to be hired. 16 full time operators are required for taking calls in shift D: 15 full timers who had already worked in Shift B would work in this shift, and 1 new operator would need to be hired. Besides this, 7 operators working in shift B would be present even in this shift, so as to participate in the documentation process. 14 full time operators are required for taking calls in shift E. In this case, 5operators working in Shift C would be utilized, besides hiring 9 part timers. Besides this, 1 full timer from shift D would oversee the documentation process. 6 operators are required for working in Shift F: the part timers employed in shift E and 1 full timer of shift D can run the shift. Even in case of shift G, no additional resources need to be hired as 2 part timers of F shift would be available. Part F From the attached excel sheet it can easily be observed that Jane can afford for ginving a maximum 14.9 % hike in the hourly rate of wage to the bilingual workers as per the comparison made with the monolingual employees. From the above calculation, it can be seen that the cost of recruitment of the monolingual operators as well as work within the requirements and constraints, the total cost would be evaluated to be $3104. It has also been calculated in order to keep in view that the company has offered the similar price to every monolingual operator in a specific shift. Each worker of all the shifts from A to E is paid $10/hour as well as then $12/hour in the last two shifts. The total price turns out to be $2640, if the similar operator or wages is utilized for the bilingual operators. Therefore, Jane can afford for giving up to 14.9% that is higher that the bilingual operators for matching the requirements of the call centre and operating with the similar cost of operating (Invensis 2016). Thus, now, the replacement of the operators being paid $10 can be done with the bilingual operators who are paid $11.5. The monolingual operators being paid $12/hour can be replaced by bilingual operators by payi ng $13.8/hour. The company switch also between the two depending on the necessities of availability and shift of the monolingual and bilingual operators. Part G The calculations presented in the following section indicate that the cost of operations would increase by $ 40 (Purkis, 2001): f) Work Shift Average no. of calls / hour No. of operators required to attend calls in the shift with capacity 6 calls/hour No. of employees to be hired Total employees working Total Cost 1st 7 AM to 9 AM 40* (if 1 operator is now increased) 8 8 full timers 8 full timers calling 160 2nd 9 AM to 11 AM 85 15 15 full timers 15 full timers + 8 full timers from shift A for documentation 460 3rd 11 AM to 1 PM 70 12 4 full timers more 4 full timers + 8 full timers from shift A + 15 full timers from shift B for documentation 540 4th 1 PM to 3 PM 95 16 1 full timer 1 new full timer + 15 full timers from shift B + 8 full timers from shift A for documentation+ 4 full timers from Shift C 560 5th 3 PM to 5 PM 80 14 9 part timers 9 new part timers + 5 full timers from shift C for calling + 1 full timer from shift D for documentation + 15 full timers from Shift B 600 6th 5 PM to 7 PM 35 6 2 part timers Already 9 part timers and 1 full timer from D are available for calling + 2 part timers 288 7th 7 PM to 9 PM 10 2 none 2 part timers + 1 full timer from shift D for documentation 72 2680 According to the requirement, 8 operators would be required instead of 7 in shift A. Thus, the total cost for shift A increases considerably, along with that of Shift B, as the employees operating in Shift A would only manage the documentation process in shift B. Therefore, Increase of cost in shift A: $ 20 Increase of cost in shift B: $ 20 Total: $ 20 In the light of the discussions made in the section above, it can be said that fixing the supply chain of the organization would also allow ABC Hospitals to operate in a structured manner, thus providing better solution to the customers. Reference List Dietz, D., 2011. Optimal Call Center Scheduling. [Online] Available at: https://www.profitpt.com/optimization/optimal-call-center-scheduling/ [Accessed 21 August 2016]. Invensis, 2016. Call Center Outsourcing Services for Logistics and Transportation Industry. [Online] Available at: https://www.invensis.net/call-center-outsourcing/logistics-transportation-industry-call-center-services.php [Accessed 21 August 2016]. Mukherjee, G., 2015. Some Value Propositions Of Supply Chain Management Outsourcing. [Online] Available at: https://www.go4customer.com/blog/call-center/some-value-propositions-of-supply-chain-management-outsourcing [Accessed 21 August 2016]. Purkis, T.W., 2001. The Benefits of Outsourcing Your Supply Chain Management. [Online] Available at: https://www.s4growth.com/publications/citations/7.cfm [Accessed 21 August 2016].

Industry analysis of cosmetics free essay sample

(O) Men say no to body hair. The attitude of men towards the purchase and consumption of cosmetic products have changed. This is an opportunity because it will give rise to a new consumer group for the cosmetic industry. (O) Application of anti-aging cream demonstrated improvement in depth of wrinkles. The positive feedback from the users reveals the usefulness and efficiency of the product. Thus they will continue to use products. SOCIO-CULTURAL (T) Use of decamethylcyclopentasiloxane (DS) in personal care products such as skin creams, antiperspirants, and shampoos.. The chemical used in personal care products such as creams, shampoos, i.e. DS can pose danger to the marine environment. (T) Average adult who uses nine personal care products daily, and is exposed to 126 chemicals. Survey supports this fact that 10,500 chemical ingredients used in personal care products, only 11% have been safety assessed. Therefore the use of cosmetics is a threat to the consumers. We will write a custom essay sample on Industry analysis of cosmetics or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page ECONOMIC (O) Sales of cosmetics and fragrances are forecast to increase by 16.5% between 2012 and 2016. This is a positive sign for the cosmetic industry, as the ever increasing buyers will help to boost the sales in future. (O) Income level of female consumers is increasing their expenditure for cosmetic product is also increasing. Females are spending a large amount of their disposable income on the cosmetics. The direct relation between the income and consumption level of cosmetics will prove to be beneficial for the cosmetic industry. TECHNOLOGICAL (O) L’Oreal developed a gene-activating serum, Genifique, in 2009. One Genifique product is sold every four seconds. The cosmetic industry is focusing on new research and development. This proves that they understand market condition and tend to enhance effectiveness and technology. (O) E-commerce of beauty products in Brazil increased 47% in the first half of 2011, logging more than half a million items sold.. Online purchase of cosmetics is an easy and convenient way to shop for the best products. It will provide an opportunity for growth in the sales of cosmetics. REGULATORY (O) Implementation of new FDA regulations. The regulations ensure that the consumers are using a safe product. Testing of products increases the faith of the customer in the product. COMPETITON/ INDUSTRY (O) New launches key to driving growth in cosmetics. The new products of cosmetics seek the attention of the target groups, people tend to get attracted to the latest colors and products which will help them look good. (T) Natural and organic cosmetic sales are part of the fastest growing sector in the cosmetic industry.. The organic cosmetics can hinder the development and sales of the chemical cosmetics. Bibliography Bonifacio, F. (2011). Strong growth for online cosmetic sale. Global Cosmetic Industry. Chan-Koo, K. (2012). The Cosmetics Industry Adopts a high-tech Makeover. Seri Quartely. Chemical Market Reporter. (2010). Environmental Group Petitions For Cosmetics Safety Assessment. Cosmetics and Fragrances Market Report. (2012). Chemicals and Chemistry Business. Duber-Smith, D. C. (2012). Natural Cosemetics. Encyclopedia of Chemical Technology. Junaid, A. B. (2013). A Study on the Purchase Behaviour and Cosmetic Consumption Pattern among Young Females. Journal of Social and Development Sciences. McLeod, C. (2013). The Necessity Of Testing In New Product Development.  Global Cosmetic Industry. Mukherjee, W. (2012). As Indian Men Say No to Body Hair ,Others Make Money. The Economic Times. Reisch, M. (2012). Chemical and Engineering News.

The Inspection Of Marriott Hotel Property In Anaheim Tourism Essay Essay Example

The Inspection Of Marriott Hotel Property In Anaheim Tourism Essay Essay Example The Inspection Of Marriott Hotel Property In Anaheim Tourism Essay Essay The Inspection Of Marriott Hotel Property In Anaheim Tourism Essay Essay We are group two who did the review of Marriott Hotel belongings in Anaheim, California. The group consists of three members instead than five because of the deficient sum of pupils. Our group member names are Jake Kim, Jason Nam, and Parda Anthony Phung. This Marriott Hotel was a Convention Hotel that provided largely for concern groups, convention events, and leisure travellers they still provided hospitable service. The individual we made an assignment with was the director of the Human Resources Department, Karen Kretschmer. The day of the month she provided us to run into at was March 4th, Friday 2011 at 10:30 A.M. In our meeting, Karen gave us a elaborate circuit of how the hotel was organized and how it functions, get downing from the check-in desk to the belowground behind-the-scene sections of technology, accounting, and wash, etc. Besides, she was nice plenty to take us up to the 19th floor to demo us the hip ( as Karen would state ) and neatly fashioned suite that happ ened to be fortunately available that twenty-four hours. Not merely did the Marriott seem like a ace topographic point to remain for the dark, but the environment, whether it be employees or other invitees provided a comfy and safe ambiance. My statement is proof that Marriott is wining in their mission which states: To win in service by proactively offering clients the most valuable aid, information and support in a uniquely warm and lovingness mode. Introduction- Marriott International John Willard Marriott was born at Marriott Settlement, Utah, on September 17, 1900, the second of eight kids of Hyrum Willard Marriott and Ellen Morris Marriott. As a kid, J.W. Marriott helped his male parent run his household s farmstead raising sugar Beta vulgariss. By the age of 13, J.W. Marriott went into concern for himself raising boodle on a few estates on his household s farm. His first summer crop brought in $ 2000. Upon graduating Weber Junior College and the University of Utah, J.W. Marriot opened up a nine-stool root beer base with his wife-to-be, Alice Sheets in 1927. The root beer bases in which they subsequently called The Hot Shoppes was built in Northwest Washington D.C. A After his concern launched, J.W. Marriott went back to Utah to get married his lover Alice Sheet on June 9, 1927 in Salt Lake City. A The Hot Shoppes began to spread out around 1934, and in 1937, the Airline catering concern begins at Hoover Field where the Pentagon is presently built on. The division was named In-Flite Catering and served Capital, Eastern, and American Airlines ( Marriott ) . A It was nt until 1945, that the Hot Shoppe Cafeteria landed its first authorities feeding contract, and In-Flite Catering landed its first airport terminus food-service contract at Miami International Airport. A During World War II, the Hot Shoppes feeds 1000s of workers who move to the state s capital to work in the defence industry ( Marriott ) . In 1957, Marriott opens its first hotel, the 365-room Twin Bridges Motor Hotel in Arlington, Virginia. Marriott Food Service lands its first institutional and school eating contracts at Children s Hospital and American University ; Marriott s Highway Division opens several Hot Shoppes on the New Jersey Turnpike ( Marriott ) . Around that clip, Marriott s stock was opened to the populace at a rate of $ 10.25 a portion, which sold out in a clip span of two hours. Around 1964 and 1965, J.W. Marriott Jr. was made the President, and the Marriott Foundation was established. A Somewhere in between 1967 and 1969, the corporate name was changed from Hot Shoppe Inc. to the Marriott Corporation ( Marriott ) . A The company so opened the Fairfield Farm Kitchens, which was a nutrient production and buying installation in Beaver Heights, Maryland. The In-Flite so opened a installation in Venezuela, and Marriott acquired Camelback Inn, which was its first resort belongings. A The Marriott Found ation besides bought Bob s Large Boy Restaurants, and the Marriott s 1st international hotel opened up in Acapulco, Mexico. In the 1970 s, J.W. Marriott Jr. was made the CEO the Marriott Foundation, and obtained its first hotel-management contracts. In 1975 and 1976, the company opened its first European hotel in Amsterdam, and besides opened up two subject Parkss, both called Great America, located in Santa Clara, California, and Gurnee, Illinois ( Marriott ) . In 1977, the company celebrated in 50th day of remembrance, and the new corporate central office was built in Bethesda, Maryland in 1979. By the 1980s, the company began to boom significantly. The Marriott Foundation opened its hundredth hotel in Hawaii, and besides opened its 1st Courtyard hotel. The company acquired Host International Inc. in 1982, and entered the holiday time-share and senior-living markets in 1984. 1985 was a sad twelvemonth for the company because it was the twelvemonth that J. Willard Marriott Sr. passed off. In the same twelvemonth, The Marriott Distribution Center opened in Savage, Maryland. By the late 80s, The Company acquired the Residence Inn Company and entered the lower-moderate housing section with Fairfield Inn. They besides opened their five-hundredth hotel in Warsaw, Poland, which was merely eight old ages after their hundredth hotel opened. In the same twelvemonth that the five-hundredth hotel opened, the Marriott Foundation for People with Disabilities was established. By the 1900s, the Marriott Foundation began to spread out significantly. During the early 90s, the Marriott s Welfare to Work Program was established, but in 1993, the company spitted up into the Marriot International and the Host Marriott Corporation. In 1995, the Marriott acquired the Ritz-Carlton Hotel Company, and in 1997, the Marriott acquired the Renaissance Hotel group, and introduces TownePlace Suites, Fairfield Suites, and Marriott Executive Residences trade names. 1998 was a large twelvemonth for the Marriott because it opened its 1,500th hotel, and its gross revenues reached $ 8 billion. Besides in 1998, The Sodexho Alliance acquired the Marriott s nutrient service and facilities-management concerns, and the Marriott acquired 98 % of the Ritz-Carlton Hotel Company. By the terminal of the 90s, the Marriott acquired the ExecuStay Corporation lodging company. In the twelvemonth 2000, the 2,000th Marriott belongings opened in Tampa, Florida. In 2002, the Marriott celebrated its seventy-fifth day of remembrance, and by this clip they owned over 2,300 hotels, 156 Living Services Communities, 200,000 associates, and operations in 63 states and districts with one-year gross revenues of $ 20 billion ( Marriott ) . In the same twelvemonth, the Marriott announced the sale by-product of its Senior Living Services Communities and Marriott Distribution Services. The Marriott opened its five-hundredth extended-stay hotel, stand foring a sum of 400 Residence Inns and 100 TownePlace Suites and the Fairfield Inn besides opened its five-hundredth hotel in Arkansas. Besides in the twelvemonth 2002, the Marriott opened its 2,550th hotel worldwide, and completed the 950-room Desert Ridge Resort A ; Spa in Phoenix, Arizona. By this clip the Marriott had increased its North American market by 8 % . In 2003, the Marriott grosss totaled $ 9 billion in 2003 and $ 476 million in gross net incomes. Marriott added more than 31,000 suites and timeshare units in 2003, conveying the planetary system to 2,718 hotels and timeshare units of 490,564 suites ( Marriott ) . In the same twelvemonth, the Marriott completed the sale of its Senior Living Service Communities and Marriott Distribution Services. The Courtyard opens its five-hundredth hotel in Minneapolis Downtown, and the SpringHill Suites opens its hundredth hotel in Dallas-Addison, Texas ( Marriott ) . In 2004, the Ramada International opens two-hundredth hotel in Amsterdam, Marriott grosss totaled $ 10 billion in 2004 and $ 594 million in net income, added more than 24,000 suites and timeshare units in 2004, conveying the planetary system to 2,632 hotels and timeshare units. In the same twelvemonth, the Marriott ExecuStay hits the 30-market franchise grade, and broadens reach through new understandings in Southern California, St. Louis, and Wisconsin ( Marriott ) . Ramada International besides opened it two-hundredth hotel in Amsterdam, and the 500,000th room opened in London, located at the West India Quay Marriott Hotel in the Canary Wharf territory of London. The Marriott besides rewarded and besides welcomed their 20,000,000th member and the Marriott Vacation Club International celebrated their twentieth day of remembrance. In 2005, Marriott announces the sale of Ramada International hotels, and Marriott and Whitbread completed the dealing, organizing a 50/50 joint venture to get Whitbread s portfolio of 46 franchised Marriott and Renaissance hotels of over 8,000 suites ( Marriott ) . Marriott so took over direction of the hotels, and the joint venture sold them to new proprietors subject to long-run Marriott direction understandings. January 2006 began with the Residence Inn opening its five-hundredth hotel, and the first Residence Inn in New York City. Courtyard opened its 700th hotel, the Courtyard Washington Capitol Hill/Navy Yard, in Washington, D.C. , and unveiled the paradigm of the new Courtyard in Europe with the gap of the Paris Courtyard by Marriott Colombes ( Marriot ) . Marriott.com celebrated 10 old ages of running the online web site by establishing new one-stop services for invitees. The Marriott designated April as the first one-year Environmental Awareness Month to advance activities to continue natural milieus and cut down resource ingestion. In September, all belongingss in the U.S. and Canada became smoke-free ( Marriott ) . In 2007, Marriott celebrated two of import mileposts in Marriott s history: the eightieth day of remembrance of the initiation and the fiftieth day of remembrance of the entry into the hotel concern. On January 8, Marriott.com set a record by bring forthing more than 55,000 reserves in one twenty-four hours, posting a record 55,109 reserves and bring forthing over $ 17 million in gross gross ( Marriott ) . Get downing in February, there were eating houses at more than 2,300 Marriott hotels throughout the U.S. The Marriott was honored with the 2007 Energy Star Sustained Excellence Award from the U.S. Environmental Protection Agency. The company was good on its manner to run into at that place end to cut down nursery gases by 6 % per invitee room by 2010. There are many different types of Marriott subdivision categories such as the Luxury subdivisions, the life style and dress shop subdivisions, the signature subdivisions, and the choice service and extended stay subdivisions. In each of these categories there are different types of cabals such as the luxury subdivisions that consist of the Ritz Carlton which has a sub-branch called the Bulagari Hotels A ; Resorts, and the J.W. Marriott Hotels A ; Resorts. The Lifestyle and Boutique subdivision has the Renaissance Hotels A ; Resorts. The Signature subdivision has the Marriott Hotels A ; Resorts, and the Select Service A ; the Extended Stay has the Courtyard by Marriott, Fairfield Inn A ; Suites by Marriott, SpringHill Suites by Marriott, the Resident hostel, and the Towneplace by Marriott. The figure of units and the figure of suites that the Ritz Carlton provides is 77 units and 22,502 suites whose mark markets are a leisure invitee and upscale invitee who like to go in luxury hotels. The figure of units and the figure of suites that the J.W. Marriott Hotels A ; Resorts provides is 46 units and 20,713 suites. Their mark markets are guest who is going for leisure, conventions, and concern. The Marriott Hotels A ; Resorts provides 505 units and 181,500 suites. Their mark markets are a invitee who is going for household leisure and invitees who are going for conventions. The figure of units and the figure of suites that the Renaissance Hotels A ; Resorts provides is 143 units and 50,437 suites. The mark markets of the Renaissance Hotels A ; Resorts are the invitee who is going for concern, leisure, and conventions. The Courtyard by Marriott has 883 units and 129,634 suites, and their mark markets are travellers who are at that place for concern or leisure. The Fairfield Inn A ; Suites by Marriott serve the invitee who is going for leisure, but fancy upper-moderate grade units. The figure of units and the figure of suites that they provide is 657 units a nd 59,663 suites. SpringHill Suites by Marriott leisure houses travellers who are going for leisure and invitee that prefer Extended Stay. There figure of units and suites is 272 units and 31,896 suites. The Resident Inn services invitees who are on long concern trips. The figure of units and suites that they provide is 610 units and 73,849 suites. Last is the TownePlace by Marriott. The figure of units and figure of suites that they provide is 192 units and 19,320 suites. Introduction- Anaheim Marriott Anaheim Marriott s hotel located in Anaheim at 700 West Convention Center Way Anaheim, CA 92802, one block South of Disneyland Resort, and following to the Anaheim Convention Center. The hotel has been a landmark in Anaheim since 1981, and renovated all kiping room in 2000, and front entryway, anteroom, and saloon Reconstruction was completed in 2001. The type of ownership of the hotel is a corporate manages and the entire figure of employees is about 650. The hotel mission statement is to supply echt attention, demoing empathy and compassion and ever transcending the outlooks of our invitees. Last twelvemonth, the hotel mean tenancy rate was 60 per centum, mean day-to-day rate was $ 159, and gross per available room was $ 71.92. Anaheim Marriott is a 3-star full service hotel that attracts invitees runing from convention invitees for an event in the Anaheim convention centre, little concern invitees for usage of their meeting suites or dance halls, and leisure invitees for the visit Disneyland resort. The hotel entire meeting suites infinite is 82,000 sq ft. which includes 44 meeting suites, and 6 dance halls. The meeting suites offer audiovisual equipment, event catering, and high velocity wireless cyberspace. And the hotel consists of 990 regular invitee suites and 40 suites located in three edifices. Room amenities include air-conditioned, marble bathroom, shower/tub combination, hair drier, dismay clock, 24 hr room service, java shaper, LCD telecasting computing machine work Stationss, and etc. The hotel offers Hertz rental auto, FedEx Kinko s concern centre, fittingness centre, an out-of-door splash pool and watering place bath, and etc. The chiefly mark markets for the hotel are the convention invitee, and secondary mark markets are leisure travel. The information about mark markets was based on an interview with Human resources director Karen Kretschmer. The hotel offers two a La menu eating houses, one fast-food concatenation, which is Pizza Hut, one saloon, and Starbucks with a market place. The two hotel eating houses are JW s Steakhouse and Cafe Del Sol. The JW s Steakhouse open merely dinner and offers premier meats and world-class vinos. Another eating house is called Cafe Del Sol. It offers fresh California culinary art and other household friendly dishes, and open for breakfast, tiffin, and dinner. The hotel Starbucks offers all the Starbuck s java, tea, and a assortment of pastries, with a separate counter offering fresh salads, sandwiches, and sweets. It opens for breakfast, tiffin, and light dinner. The hotel saloon is called Degrees ; it offers indoor and out-of-door tabular array seating, big screen Te levision, and poolside service. The hotel check-in starts at 4:00pm and check-out clip is noon. The ego parking fee is $ 24 per twenty-four hours, gentleman parking fee is $ 28 per twenty-four hours, and RV parking fee is $ 30 per topographic point per twenty-four hours. For a day-to-day rate of $ 12.95, the undermentioned characteristics are available in the guestroom: high-velocity cyberspace entree, limitless local phone calls, and limitless long distance calls within the state, non available in all markets. Organizational Structure Anaheim Marriott s executive commission consists of many different sections with their ain particular directors. To get down off, the General Manager is Bill Gunderson. The General Manager is fundamentally the superintendent of every section including the sections of Engineering, Finance/Accounting, Gross saless A ; Marketing, Food A ; Beverage, Market Strategy ( shared service ) , Human Resources, and the Resident director. He is responsible for all of the facets of the operations such as from giving the concluding mandate to engage an employee to implementing policies and processs and guaranting that they are carefully followed. The general director is the anchor to a successful company. The Director for the Engineering Department is Tracy Tomasek with its Chief Engineer, Juan Lopez. The manager controls the internal and external factors of technology activities such as undertakings or technologic thoughts that would supply to the demands of clients. When undertakings are finished, the manager overlooks it to guarantee criterions are met. The Chief Engineer s occupations ranges from keeping the outside of the edifice ( including parking batch and common countries ) , carry oning monthly safety reviews, driving the bird coach when needed, and looking over his work country ( employees ) and studies everything that happens to the manager. In the Anaheim Marriott organisation, there are merely two executive employees in the technology section and other hourly employees. The section of finance consists of Bob Attianese who is the Sr. Director of Finance. The section of finance s end is to help proactively with cost containment, gross sweetening, net income betterment chances and safeguarding of the company s assets. This section oversees the accounting section ; responsible for organizing and pull offing all maps refering to general leger, gross, paysheet, and histories collectible and receivable. Then, the manager reports all seasonably and meaningful intelligence to the General Manager. Under Bob Attianese ( the Senior Director of Finance ) is the Director of Finance Rebecca Salyard and under her is Brian Johnson who is the Senior Assistant Controller. They assist and report fiscal intelligence and informations to the Senior Director who finalizes everything. The Rooms Operations organisation consists of the Resident Manager, Chad Sitkowski. Under him are the two managers: Marcus Borman ( Director of Rooms Operations ) and Arthur Dennis ( Director of Loss Prevention ) . The Director of Rooms Operations is responsible for guaranting the smooth operation of invitee services. There are two executive directors under the Director of Rooms Operations. One is the Front Office Manager. This director is responsible for oversing all responsibilities of the forepart desk. Another director is the Assistant Director of Services. And the Director of Loss bar is responsible for describing and deciding affairs in the country of safety. The Housekeeping Manager is besides under the suites operations organisation. The director is Judith Torres, and he is responsible for telling and stock list cleansing supplies, engaging and developing new employees, and puting employee agendas. The gross revenues and selling section includes the Director of Marketing, the Market Catering Executive, the Director of Gross saless, the Senior Gross saless Executives, and the Senior Catering Executive. The Director of Marketing is a caput of this section, who is Rhanda Richardson. She works with sellers that provide selling, and publishing stuffs to advance and market the hotel. Under her is the Director of Gross saless and under her is three Senior Executives. They are helping the Director of Gross saless, word to construct relationships with possible invitees, and most likely to assist a hotel stay profitable. Last, the Market Catering Executive is Patty Stuckmeyer. She is pull offing providing gross revenues and service for events at the hotel. The section of the Food A ; Beverage consists of John Josberger who is the Director of F A ; B. He is responsible all nutrient and drinks mercantile establishments, storage, and proviso countries. Under him are the Executive Chef and the Director of Restaurants. First, the Executive chef is David Dulkis. He is responsible for guaranting that quality of nutrients is served on agenda and to see that any jobs that arise are rectified. Second, the Director of Restaurants is Mark Sladky. He is supervising all nutrient service activities of the eating houses operation. Under David Dulkis ( Executive Chef ) are the Senior Sous Chef and the Senior Banquet Chef. And under Mark Sladky ( Director of Restuarants ) are the Starbuck s director, the Beverage director, and Room Service director. Probably the biggest group in the organisational construction of Marriott Hotel is the Event Organization. The organisation consists of the Resident Manager, Chad Sitkowski. Under the Resident Manager are the four important-role managers: Tammi Chaabani ( Director of Event Operations ) , Tony Rivers ( Director of Event Technology ) , Peter Gunther ( Director of Event Catering ) , and Nick Valdez ( Director of Event Planning ) . Each manager is in charge of commanding their squad. First, the Director of Event Operations puts together a squad for an juncture. The squad can dwell of cooks to Usshers and interior designers. The leader is in charge of the budget and must hold accomplishments in negociating for pricing with other locales. Occasionally, this crew is responsible for marketing the event. Second, the Director of Event Technology takes attention of the audio/visual/lighting for an event. There are merely the manager and the director in this class with several employees under di rection. Third, the Director of Event Catering intent is to offer catering services and gross revenues for an event in the cordial reception industry. They besides frequently see an event from its planning phases into completion, assisting to be after the nutrient service, planing and functioning the bill of fare, and cleaning up after the event. Events like a nuptials, birthday, or party are occupations normally for this group. This group consists of the Director of Event Catering, Senior Event Catering Manager, and the Event Catering Manager. As others groups, the Senior and Manager have their responsibility to describe to the Director about any intelligence. Since an event happens merely with proper and timely planning, the biggest sub-group is the Event Planning group. They answer the of import inquiries of who, what, when, where, and why and organize a contract with the consumer. This group branches in four other executive staffs: Senior Event Planning Manager, Senior Event Pla nning Manger, Senior Event Planning Manager, and the Event Manager. These functions exist so that the event planning will continue swimmingly and successfully. The Human Resources Department consists of merely two executive employees, Tony Hewes ( Director of Human Resources ) and Karen Kretschmer ( Human Resources Manager ) . Some major duties include enrolling and staffing, policy development and certification, employee safety, public assistance, and wellness/health. Karen Kretschmer was the lady who we had an assignment with for our inspection/tour so I believe it is safe to state that the Human Resources Department besides deals with clients who would wish to hold entree to the construction of an organisation ( in our instance, we sought out the cognition of Marriott Hotel ) . The Revenue Management Organization is a shared service that is responsible for the rates of the hotel s rates for every dark, looking for ways to maximise their day-to-day gross. In the Marriott Hotel organisation, executive rubrics consist of Brenda Ciampa ( Director of Market Strategy ) , ramifying into Maritza Luoni [ Director of Revenue Analysis = gt ; subdivisions into Josh Coy ( Function Space Inventory director ) ] A ; Evan Bailey ( Director of Group Strategy ) . The selling group is in charge of marketing research, selling merchandise, and/or service to clients in a professional manner. The Director of Revenue Analysis analyzes informations about revenue/RevPAR. The bifurcate Function Space Inventory Manager ensures stock list is allocated and restricted decently to maximise gross and net incomes. The Inventory Manager builds all rates, bundles and hotel gross revenues scheme information in the hotel ( s ) stock list systems. Last, the Director of Group Strategy oversees the enforced or strategic enterprises and supervises possible progressing schemes offered by the bifurcate staff members. Observations A ; Analysiss There were many things that our group observed during our site visit. One thing that we did non anticipate was the half indoor half out-of-door pool. We took some images of the pool country because it was really nice. Another thing that we noticed was the big convention wing of the hotel that had a sum of 6 Ballrooms. The hotel had a sum of three different subdivisions of the hotel. The first was the Garden Wing, which surrounded the pool. The second was the Oasis Tower, which was late built 20 old ages ago. The last was the Palms tower, which was the chief tower. The dance halls were split into two classs, the California meeting suites ( smaller suites ) and the Main meeting suites. The dance halls late expanded in 2008. Since we did non anticipate the hotel to be located in the Disneyland country, we were surprised to see a adult male selling Disneyland tickets in a booth following to the Concierge desk. Another great thing that we noticed was that the hotel was really dimmed in so me parts of the hotel. Karen explained to us that the hotel did this to salvage money during the season of the twelvemonth in which they have small concern which we thought was a wise determination. The last thing that shocked our group was the size of the nutrient storage in which Karen referred to as the food market shop of the hotel. There were many things that we observed in each section. The Front Office had Senior directors and Assistant directors, and besides provided the Valet Service, the Concierge s desk, and the Front Desk. What we noticed about the Concierge s Desk was that it was little. What we noticed in the Food and Beverage section was the multiple kitchens. There were 3 kitchens, one large kitchen which was the chief kitchen, a smaller kitchen called the Banquet kitchen, and a preparation kitchen which was besides used for excess infinite. Karen told us that the Banquet kitchen was non used frequently, merely when there were big parties in the meeting suites. Und erground was the staff member s cafeteria, which was non truly a large room, but the nutrient smelled antic. There was a saloon that could be seen in the chief anteroom, which served guest tiffin. There were besides two eating houses, the Cafe De Sol, and the J.W. Steakhouse. We did non acquire a opportunity to walk into the J.W. Steakhouse, but we did acquire to walk in to the Cafe De Sol which was a really nice eating house. There was a Pizza hut, and a Starbucks. Karen told us that the Starbucks was besides known as the Market Topographic point because it provided sandwiches and other nutrient like french friess and drinks like sodium carbonate and H2O. Karen informed us that the bakeshop produced 90 % of staff of life and pastries made from the hotel. She informed us that the F A ; B section neer washed their dishes by manus, but alternatively had a whole room designated for all the dish lavation machines. The Marriott besides provided Room Service. Another thing we noticed o n the chief floor was the Fitness Center, which had all new equipment.The chief floor besides had a gift store, and surprisingly had a FedEx Kinko s Office. One cool thing about the Meeting suites was the Air-walls which made each room capable of widening its size. The Human Resources Department, which was the first section where we met up with Karen, was really little, and merely had two people working that twenty-four hours. There were besides two more desks, but Karen explained that they were non working that twenty-four hours because concern was slow. We did non acquire a opportunity to walk in the Gross saless A ; Marketing Department because the Gross saless employees were busy working difficult, but we did acquire to see the country they were in, which was located in the belowground degree. The accounting and Engineering A ; Maintenance Departments were besides belowground. Now the largest section was the Housekeeping Department. There was a laundry room, but Karen informed us that instead than making the laundry in-house, the hotel sent out the wash to a laundry company called Radiant. We were non lucky plenty to run into the General Manager, but we were able to run into the Head Managers of the Human Resources Department, who was Karen, and the caput of the Food and Beverage Department, and the Housekeeping Department. We were really impressed with the Anaheim Marriott s cordial reception in comparing with the J.W. Marriott at L.A. live because they non merely transferred me to different sections that led us nowhere, but they besides failed to reacting to multiple phone calls and electronic mails that we left them. We were non disappointed with any facets of the hotel, but we would urge that the hole the asphalt around the pool country because there were some clefts, and some parts of the floor were different colourss. We were besides disappointed about the parking construction monetary value which was $ 24 dollars, we found that really hideous, and chose to park in a residential country a twosome of blocks off. The failing that the Marriott had was that it was across a Hilton Hotel which looked much nicer and more suites available. The Strength that the Marriott had was that it was located right following to the Anaheim Convention Center. Karen informed us that concern was slow because of the recession, the Hilton and the Marriott would work together to increase their gross. This worked out because they would rede a invitee to travel to the opposing hotel when they wanted a good eating house to eat in when invitees did non desire to eat at the same eating houses twice. It was non a immense addition in concern, but it still benefited both hotels none the lupus erythematosus. Recommendations and Decision

Leadership and service improvement Essay Example | Topics and Well Written Essays - 3000 words

Leadership and service improvement - Essay Example We have adopted a QCC drive to carry out the function of patient observations for the first 24 hours of their admission at intervals of four hours each. Thereafter the nurses are required to apply their professional intellect and decide how often the patients need observation. My unit decided that eight-hour-intervals would be quite appropriate for patient observations for the next forty eight hours of their admission. All our patient observations go into the database to enable the Trust note when we complete them on time and when we fail to as well. Failure of which, a fine is charged on all the nurses by the QCC. My unit and I decided that our first patient observations during the initial twenty four hours which are to be done at eight-hour intervals would be at 6:00 hours and 14:00 hours respectively. As for the latter patient observations at four-hour intervals, we agreed upon 6:00 hours, 10:00 hours, 14:00 hours, 18:00 hours, 22:00 hours and 2:00 hours in that order. The rest of the hours are appropriate but for 6:00 hours, which is undoubtedly a challenge. First off, the patients do need their rest. Waking them up at 6:00 hours in the morning for their routine observations certainly does not help this aspect of their recovery. The daily routine at the National Health Service commences at 7:00 hours. ... My master plan is mainly focused on the leadership problems we have at the facility. It is my belief that most of the shortcomings we experience at the work area are as a result of poor leadership, which in turn leads to poor formation of plans and hence failure. Therefore I intend to address this issue and offer a better approach to the leadership and management of the ward. It is important that a leader first have that position, but if you want to become a real leader, you have to qualify for that position before your followers will really look up to you as their leader (Bacher, 272). Leadership is something that must be earned. For the purpose of ensuring the success of my service improvement plan I ha handle the leadership issue at my work are.ve a couple of leadership styles and theories that I believe would be appropriate for solving the leadership problem at my work area. Different types of organizations or species are needed in different types of environments (Farmer, 256). T ransactional leadership Transactional can also be referred to as managerial leadership. It mainly deals with the task of supervising, organizing and group performance. Assumptions of transactional leadership For people to work y and efficiently and give their best performance, there needs to be a definite and obvious chain of command. The things that motivate workers the most are when they are promised a reward or threatened with a punishment. The workers are usually keen on following orders of the leader. The workers are supposed to be monitored so as to ensure that they are doing as expected. Application of transactional leadership Transactional leadership simply operates as an exchange

Society, Community, & Family Impact of Technology Research Paper - 1

Society, Community, & Family Impact of Technology - Research Paper Example Additionally, some modes of communication such as use of smoke and hooting of horns conveyed wrong messages. In connection to this, the paper will provide detailed information on the computer and communication technologies along expounding on their history, development, use, and the conditions of the computer and communication technologies before and after the introduction of technology. As introduced above, technology has advanced extensively in the current society. Almost everything in the current world is run by the aid of machines such as computers and phones (Nayab 1). The effect of technology however is very extensive in the field of communication; many organizations have managed to produce diverse types of computers and phones to enhance the reduction of the whole world into a small village. The process of human communication has undergone many changes over the years, with many diverse path-breaking inventions and findings a lift from one step to another. Pictographs were the first writing materials that were invented to enhance communication in historical times. These writings were on solid materials such as stones and remained immobile. The invention of papyrus, wax and paper led to the invention of printing press in early 15th century. This invention enhanced the transfer of documents from one location to another, allowing uniformity of languages over wide areas (Nayab 1). The latest revolution is the extensive use of electronic technology such as computers and phones. Phones and computers have enhanced the transfer of documents via use of electronic waves and signals. Currently, computers and smartphones are used in communication between people without concern of physical distance. People from different ends of the world also communicate currently via audio, video l inks, and text via aid of correct hardware and software which are products of technological advancement. Communication was a great challenge before the invention

Importance of Professional Networking Essay Example | Topics and Well Written Essays - 1000 words

Importance of Professional Networking - Essay Example Therefore, even when there is a job opening, people may not know about it (Zack, pp. 103-104). They only method that the company would use is that of â€Å"personal recommendations† of the employees which are already working in the company. Quite understandably, if someone has a friend in a company due to his networking abilities, he may be the first one to know about that opening thus increasing the probability of him getting the job (Baber & Waymon, pp. 63-64). It is also very much a matter of enthusiasm and interest as well. The point here is that when employers are hiring, they always want focused, hardworking, and determined people to perform those tasks. In a way, professional networking is the manifestation of the same. If an individual were really determined about getting a job then only he would spend his time and energy in networking with the professionals (Vermeiren, pp. 89-93). Most people would prefer to spend their time with their friends, family or by entertaini ng themselves in some or the way. However, a person who has created and kept himself in close contact with his network of professionals, he must be really very passionate and eager about his work as well. Furthermore, it also depicts that the person has a healthy set of communication and presentation skills as well. May be a few decades back, it was all about â€Å"what you know,† your skills, knowledge, attitude, results, school, education and others. However, today is not only about what you know but it is also, about â€Å"who you know.† It may sound a bit unfair and unethical but one should look at it in a way that if you have all the skills, knowledge, and abilities but if no one knows about the same, then all of that is useless (Baber & Waymon,... This essay outlines the increasing importance of professional networking in assisting in work finding for jobseekers and cutting the costs of finding best candidates for jobs for employers. Many executives, managers and head hunters are keeping a close eye on the internet and websites like LinkedIn so that they could minimize the time, energy and costs required for this process Today, finding a job has become an art in itself. Many experts have repeatedly identified that this art can be mastered by learning â€Å"professional networking† May be a few decades back, it was all about â€Å"what you know,† your skills, knowledge, attitude, results, school, education and others. However, today is not only about what you know but it is also, about â€Å"who you know.† It may sound a bit unfair and unethical but one should look at it in a way that if you have all the skills, knowledge, and abilities but if no one knows about the same, then all of that is useless Important here to note is that today we are living in a society where the need is to embrace diversity and celebrate the differences rather fighting with it.. Therefore, people who are good at social networking are better performers when it comes to understanding people from diverse backgrounds. They know how to deal with people in their own styles. Therefore, they present themselves to the company as great candidates for available jobs Professional networking is also a viable option for job seeking because of the new â€Å"online† element which has came onto the scene.

Communication Skills and Values in Social Work

Communication Skills and Values in Social Work Discuss the use of communication skills and values in social work This assignment sets out to explore the use of communication skills and value in social work according to three interconnected dimensions. The first section discusses the importance of communication in the practice of social work – including building a rapport with service users and carers, and the importance of empowerment. The second section identifies and explains the centrality of effective communication skills such as negotiation, interviewing and self-awareness. After this, part three considers the impact of personal and professional values on communication. This includes traditional and radical values in social work practice and the effects of communication in ethical dilemmas. The code of practice (CCW, 2002) in the Welsh context is considered throughout. This first section discusses the importance of communication and empowerment in social work practice with service users, carers and other professionals. Communication is defined in the Oxford English Dictionary (2013) as the imparting or exchanging of information by speaking, writing, or using some other medium. It cannot be described in such narrow terms within social work because of the different techniques involved in working with different service users in a multitude of situations. This involves social workers making judgements and getting to know the service user in order to communicate efficiently to the service users preferred method of communication (Wilson et al, 2008). Communication in social work practice is central to all inter-agency working and to building relationships with service users and carers. Good communication as a social worker requires the expertise to be both sensitive and understanding of their situation in order to build rapport with the individual (Treve thick, 2000). Rapport is how the social worker contacts and engages with the service user and carers. Developing a rapport starts with an introduction which forms the basis of the relationship, particularly as it is important to gain an understanding of the service user. This involves discussing their background, values, culture and needs, which will help develop the rapport (Knapp, 2009). The fundamentals of communication in social work are voice and speech, body language, hearing, observing, encouraging and remembering. These skills can be used in introductions with service users and their families/ carers. Introductions can be uncomfortable and worrying for the service user if they are unsure what a social worker is there for and it depends on their previous experiences, if any. To ease this process an introduction exercise can be implemented – for example a genogram can be drawn by asking the family to collectively describe each family member in the house and those they would describe as their support and closest to them. Put simply, a genogram is a very detailed family tree using symbols to represent relationships (Parker and Bradley, 2010). This will help build a relationship with the service user as well as gain information and observe their reactions (body language) when working together and when talking about family and friends. This will show some key skills on the social workers behalf such as, listening, speech, remembering and encouraging. Active listening uses a combination of talking and listening skills to make the service user feel you understand their situation, and encourages them to place trust in the social worker (Cournoyer, 2011). It involves positive body language and speech to invite/enable the service user to express themselves. More specifically, body language is expression through movement and facial expressions which convey emotion. Social workers should use body language to make service users feel more comfortable but also pay attention to whether the service user is showing signs of aggression, trying to hide something, or seems happy in the situation. Empowerment is a process promoted by skills and should involve the service user. It aims to emphasise the rights and needs of people who may be oppressed by society (Leadbetter, 2002). Empowerment can be delivered in many forms, for example, personal, organisational, community based, family, group or team empowerment. Personal empowerment helps service users to gain control over their situations and overall empower themselves and others to enable change. Organisational empowerment supports staff in an organisation, promoting morale and motivation in workers so they are happy to take on more responsibilities and go to work. Community based empowerment supports the community to challenge inequalities and exclusion so everyone who lives in a certain society can feel a part of the community and take control of their environment. Family, group or team empowerment focuses on allowing each person in the group to help each other and themselves collectively. They can call on each other for su pport and help if they need to fight oppressive behaviour (Adams, 1996). The second section discusses effective communication skills and how they support anti-oppressive practice. Skills are the ability to carry out a particular activity effectively and consistently over a period of time (Thompson, 2005:81). Skills that shape the way social workers communicate are interviewing, negotiation and partnership and self-awareness (Thompson, 2005). An interview is a conversation with meaning and the beginning of change (Trevethick, 2000). Social workers use interviews to collect data and to build a face to face rapport with service users. An interview should be natural and the service user should not feel like they are being treated according to a checklist just going through the process, as this could be seen as oppressive if service users are not treated as individuals. The service user should have an understanding of why the social worker is there and has the right to know the process that has taken place to get to the interview. A key skill of interviewing i s directing, this means although there should be a steady flow the social worker needs to keep the conversation on the subject that they are there for in a subtle way. This can be done by using phatic conversation as glue to keep it social and help keep a relationship going but redirecting to the main issue so it is a healthy balance for both taking part. It is better to use questions that will not give the service user the answer, especially children because this could create a story that is not exact. For example use, where did you get that bruise? Instead of did your mum give you that bruise? Open ended questions allow service users to expand on answers and give information that the social worker may not have thought to ask about (Hepworth et al, 2010). Negotiation and partnership is an essential part of interagency working. Working in partnership with other professionals requires a level of negotiation when both services have different/alternative ideas of what is best for the service user. Professionals who work together quite commonly are social workers and health care professionals. Everyone involved in interagency team should have a clear role and have an understanding of each others place/responsibilities in the team and their point of view. Negotiation may take place in deciding the best solution for a service user. However, there may be a hierarchy between the professionals causing tensions in decision-making. This would need to be resolved in order to work in partnership. This can be achieved by building relationships and achieving trust and mutual respect through communication (Atkinson et al, 2007). The code of practice (6.5) states social workers should always treat colleagues with respect and work openly and co-operativ ely with them (CCW, 2002). Negotiation also takes place with service users in the decision of the best solution for their situation. Keeping the service user involved with all decisions helps maintain the service users trust and confidence in social services. This is anti-oppressive practice, which involves social workers empowering the service user to take control of their lives and help contact people in their society in similar situations. This is to help them feel part of society no matter their culture, language or lifestyle. It is seen as part of the social workers job to get rid of oppression in society (Dominelli, 2002). For example, by using a language interpreter this will make the service user more at ease and allow them to get their point across better. Social workers need a level of self-awareness to convey attitudes, the correct emotions and self-control. Without self-control personal issues and emotional attachment to a situation could be expressed which could cloud professional judgement. The situation should always be focused on the service user and the social workers thoughts of their personal perfect solution may not coincide with the service user (Cournoyer, 2011). The code of practice (2.6) states social workers must declare issues that may create conflict of interests and making sure they do not influence their judgement or practice (CCW, 2002). The skill of self-awareness grows overtime with experience in practice, it teaches social workers to think on their feet during communication and difficult situations, deal with stress and tackle all obstacles as completely different when dealing with different people (Cournoyer, 2011). This third, and final, section considers the impact of personal and professional values upon communication within social work practice, including how ethical issues arise in communication. Personal values need to be taken into account because they will frame many decisions; its the social workers instincts about safety and danger that decides, for instance, whether it is safe for a child to stay with their parents. However, personal values need to coincide with professional values because social workers cannot let personal judgements shadow their professional obligations to help all service users and abide by the code of practice (CCW, 2002). For example a social worker cannot express their personal opinions to a service user through verbal or non-verbal communication. They have to treat them with professional courtesy despite their personal feelings towards them. Social work values are underpinned by traditional and radical values. Traditional values focuses on being non-judgemental , protecting confidentiality and treating the service user with dignity and respect (Biestek, 1961). This follows the anti-oppressive practice of treating everyone as individuals and to not compare two different cases. These values underpin the core principles of the code of practice (CCW, 2002). Radical values are more modern views of social work practice which involves the service users taking more action to solve their problems themselves. For example, empowering the service user to have more confidence to build a partnership with their social worker and give input into their own plans for the future (Thompson, 2000). According to BASW code of ethics (2012) professional ethics concerns matters of right and wrong conduct, good and bad qualities of character and the professional responsibilities attached to relationships in a work context. Ethical issues can arise because social workers promote the welfare and rights of service users but the end result may not coincide with what the service user thinks is the right decision for them. This could cause communication barriers/issues because social workers support service users to be a part of deciding their own life changes then in some circumstances this power can be taken away from them. For example, an elderly woman wants to be able to live at home but she does not have the support and her dementia and mobility is deteriorating. The decision is made that she needs to go into supported accommodation, this effects the social workers relationship with the woman and the service users whole demeanour changes towards the social worker including body langu age, attitude and facial expression. In conclusion, communication verbal and non-verbal resides at the core of social work. It is utilized in all areas of social work as an essential part of the job. Communication is used in services for elderly, children, people with disabilities, drug and alcohol abuse and mental health. It is used to build relationships, create solutions and to negotiate plans for service users. It is important that social workers work to always improve these skills and complete training so they can learn from other professionals experiences of how different service users, carers and professionals like to work in partnership. This includes how to communicate with people who may not want to co-operate to begin with but can use negotiation skills to improve the relationship.

Essay on the Religious Right and The Handmaids Tale :: Handmaids Tale Essays

The Religious Right and The Handmaid's Tale The Handmaid's Tale by Margaret Atwood is set in the near future in the Republic of Gilead, formerly the United States. A religious extremist right-wing movement assassinated the president and congress and took complete control of the government. The constitution was suspended and liberties revoked. Women found themselves completely subordinated in the new regime, generally assigned to the legal care of a male "guardian." Offred, the main character of the story, was fortunate in many ways. Because she was still fertile, she was not branded an "Unwoman" and sent to the "Colonies," where thousands of individuals deemed undesirable by the government were sent to toil in toxic plants and agricultural camps. Instead, her fate was to become a "handmaid." Birthrates were declining in the republic, so a fertile female became a prized commodity. Since Offred had been divorced prior to the revolution, the religious leaders controlling the government saw fit to take her from her second husband and child and assign her to a "guardian," a high ranking male. Her sole purpose in life with the guardian was to become pregnant. Once a month an insemination ceremony would take place, during which the guardian would attempt to impregnate Offred while his wife read passages from the bible to them. All three remained clothed and there was no passion involved. In the course of her life as a handmaid, Offred discovers more about Gilead. Her secondary duty (after getting pregnant) was to go into town each day and purchase food. She gradually makes contact with another handmaid, Ofglen, who introduces her to the underground movement against the republic. She eventually becomes involved in a number of illegal activities, and eventually is forced to try and escape. The Handmaid's Tale is really about the role of women in society. If it were possible to eliminate women from Gilead, it seems that the republic would have done so. Instead, they are reduced into doing the one thing for which Gilead can find no substitute -- producing children. They are so reduced that they cannot even feel passion or enjoy sex. Infertile women have it even worse; they are not considered to be women at all, and are deported or killed. The message is that women are needed to continue humanity but that they are to have no other role in the society that they allow to exist. Essay on the Religious Right and The Handmaid's Tale :: Handmaid's Tale Essays The Religious Right and The Handmaid's Tale The Handmaid's Tale by Margaret Atwood is set in the near future in the Republic of Gilead, formerly the United States. A religious extremist right-wing movement assassinated the president and congress and took complete control of the government. The constitution was suspended and liberties revoked. Women found themselves completely subordinated in the new regime, generally assigned to the legal care of a male "guardian." Offred, the main character of the story, was fortunate in many ways. Because she was still fertile, she was not branded an "Unwoman" and sent to the "Colonies," where thousands of individuals deemed undesirable by the government were sent to toil in toxic plants and agricultural camps. Instead, her fate was to become a "handmaid." Birthrates were declining in the republic, so a fertile female became a prized commodity. Since Offred had been divorced prior to the revolution, the religious leaders controlling the government saw fit to take her from her second husband and child and assign her to a "guardian," a high ranking male. Her sole purpose in life with the guardian was to become pregnant. Once a month an insemination ceremony would take place, during which the guardian would attempt to impregnate Offred while his wife read passages from the bible to them. All three remained clothed and there was no passion involved. In the course of her life as a handmaid, Offred discovers more about Gilead. Her secondary duty (after getting pregnant) was to go into town each day and purchase food. She gradually makes contact with another handmaid, Ofglen, who introduces her to the underground movement against the republic. She eventually becomes involved in a number of illegal activities, and eventually is forced to try and escape. The Handmaid's Tale is really about the role of women in society. If it were possible to eliminate women from Gilead, it seems that the republic would have done so. Instead, they are reduced into doing the one thing for which Gilead can find no substitute -- producing children. They are so reduced that they cannot even feel passion or enjoy sex. Infertile women have it even worse; they are not considered to be women at all, and are deported or killed. The message is that women are needed to continue humanity but that they are to have no other role in the society that they allow to exist.

Resume Sample for Pharmacy

Mr. Venkatesh Jangala Phone: +91 9985398963 Email: venky. [email  protected] com Date of Birth: 23 november 1987 Address: D. NO; 3-578(A),Undavalli centre, Tadepalli(post), Gunturdist – 522501. Languages Known: English, Hindi, Telugu Objective: To be a part of an organization where my skills are put to an optimal use and which offers scope for knowledge and growth. Educational Qualifications: |Year |Degree/Certificate |University/Board |Marks obtained | |2012 |Master’s of pharmacy(pharm. hemistry)* |BITS Pilani, |7. 33/10 | | | |Hyderabad Campus |(CGPA) | |2010 |Bachelor of pharmacy |ANU(Acharya nagarjuna university) |79. 5% | |2005 |Intermediate |Board of intermediate education,A.P |93% | |2003 |SSC |SSC board,Andhra pradesh |87. 5% | Experiences / Projects: ? 6 months of internship at Hindustan Life care Limited,Kerala Worked in clean room(class 10,000) and performed Validation studies on clean room cleaning procedure in Blood bad department M. Pharmacy: ? Project- 1: Drug interaction studies for newer anti- TB drug. Studying of the metabolic interactions of a newer anti TB drug with other rugs in wistar rats such as Glipizide(CYP2C9 enzyme substrate) Ketaconazole( CYP3A4 inhibitor) by analysing the change in drug levels in plasma using RP-HPLC ? Project-2:Bio analytical method validation of a newer anti-TB drug. Analytical method development of a newly synthesised anti-TB drug using RP-HPLC with plasma samples and validating the parameters such as accuracy,precision and stability etc.. , Mini project(s) ? Pharmacophore modelling of adenosine receptor antagonists in alcohol addiction induced liver fibrosis Design of controlled released tablet formulations of verapamil hydrichloride and their physical evaluation. Others: Isolation of Hesperidin from citrus sinuses,and evaluation of hypo- glyceamic activity Hypo- lipidemic activity on rats . Technical Skills: ? Handling of HPLC, UV,FT-IR &dissolution apparatus ? Designing of Analytical and bio-a nalytical method development studies for newer drugs using HPLC and validation of analytical methods and instruments. ? Pharmacokinetic studies for a new formulation and drug. Documentation work in industries, design of quality assurance studies. Elective Courses: – Computer aided drug design. – Dosage form design Awards / Honours / Achievements: Published one paper on† Synthesis of highly potent novel anti-tubercular isoniazid analogues with preliminary pharmacokinetic evaluation† in Bio-organic and medicinal chemistry letters. Qualified GPAT & NIPER-2010. Extra-Curricular Activities: Organisation and participation in my B. pharm college. Won second prize in dancing competition held at my college